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IYKYK.

Building a Bold Challenger Voice in a Market Dominated by Giants

In the restaurant POS landscape, Toast and Clover have long commanded the spotlight—holding massive market share, towering awareness, and the kind of momentum that makes it difficult for any emerging platform to break through. But beneath the surface, operators across the country have been vocal about their frustrations: hidden fees, rigid agreements, and systems that often feel more cumbersome than supportive. That tension became the spark for a creative exploration into what a true challenger brand could look like if it chose to confront the category head-on.

Our team set out to imagine a campaign that didn’t play by traditional POS marketing rules. No product demos. No corporate jargon. Instead, we focused on the emotional truth of the industry—what restaurant operators actually experience day-to-day—and used that reality as fuel for a sharper, more culturally fluent point of view.